These Terms & Conditions ("Terms") govern your access to and use of the website, products, and services offered by Solo Pouches ("SOLO," "we," "us," or "our"). By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our Services.
You must be at least 18 years old (or 21 years old where required by applicable law for the product you are purchasing) and able to form a legally binding contract to use our Services or place an order. By placing an order, you represent and warrant that you meet these age requirements and that the information you provide is accurate and complete.
You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
SOLO products are wellness and dietary supplement products, not medications. They are not a substitute for professional medical advice, diagnosis, or treatment. You should consult a physician or qualified healthcare provider before using our products, especially if you are pregnant or nursing, have a medical condition, or are taking any medication. Individual results vary and are not guaranteed. Use our products only as directed on the label.
All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors, limit order quantities, and refuse or cancel any order at our discretion, including where we suspect fraud or a pricing error.
By submitting an order, you authorize us and our payment processor to charge your selected payment method for the total amount of your order, including applicable taxes and shipping. Your order is an offer to buy, and acceptance occurs when we confirm and process your order.
From time to time we offer products on a presale or pre-order basis before general availability. By placing a presale order, you acknowledge and agree that:
We will provide updates on presale status where reasonably possible. Presale orders are otherwise subject to these Terms, including our returns policy once the product ships.
When you enroll in Subscribe & Save, you are signing up for an automatically recurring subscription. You expressly authorize us to charge your payment method on a recurring basis until you cancel. Your first subscription order is placed automatically at enrollment.
By enrolling in our Subscribe & Save program, you agree to the following:
Consistent with the California Automatic Renewal Law (ARL) and the federal Restore Online Shoppers' Confidence Act (ROSCA), we present these automatic-renewal terms clearly before you enroll, obtain your affirmative consent to the recurring charges, provide an acknowledgment of your subscription, and offer an easy, no-cost method to cancel online at any time.
We ship to the addresses and regions indicated at checkout. Estimated delivery times are not guaranteed. Title and risk of loss for products pass to you upon our delivery of the products to the carrier. We are not responsible for carrier delays, lost or stolen packages once delivered, or incorrect shipping information you provide.
Our returns, exchanges, and refunds are governed by our Shipping & Returns policy, which is incorporated into these Terms by reference. Please review that policy for details on eligibility, timeframes, and how to request a return or refund. For perishable, consumable, or opened supplement products, certain return restrictions may apply as permitted by law.
Promotions, discount codes, and offers are subject to their own terms, may be limited in time and quantity, cannot be combined unless stated, have no cash value, and may be modified or discontinued at any time. We reserve the right to void promotions obtained through error, fraud, or violation of their terms.
All content on our website — including logos, trademarks, text, graphics, product designs, images, and software — is owned by or licensed to SOLO and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written permission. Nothing in these Terms grants you any right to use our trademarks.
You agree not to use the Services to: violate any law; infringe the rights of others; upload malicious code; attempt to gain unauthorized access to our systems; scrape or harvest data; interfere with the operation of the Services; or engage in fraudulent, abusive, or deceptive activity. We may suspend or terminate access for any violation.
If you submit reviews, ratings, photos, comments, or other content ("User Content"), you grant SOLO a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, and display that content in connection with our business and marketing. You represent that you own or have the rights to the User Content you submit and that it does not violate any law or third-party right. We may remove User Content at our discretion.
The Services may contain links to third-party websites or services that we do not control. We provide these links for convenience and are not responsible for the content, products, or practices of any third party. Accessing third-party sites is at your own risk and subject to their terms.
THE SERVICES AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any product will meet your expectations or achieve any particular result. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
You agree to indemnify, defend, and hold harmless SOLO and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any law or third-party right.
These Terms are governed by the laws of the United States and, to the extent applicable, the laws of the state in which Solo Pouches is organized, without regard to conflict-of-laws principles. Subject to the arbitration provision below, you agree that any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in the United States, and you consent to their jurisdiction and venue.
This section requires most disputes to be resolved through binding individual arbitration and waives your right to a jury trial and to participate in a class action. You may opt out within 30 days as described below.
Except where prohibited by law, you and SOLO agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or our products will be resolved by final and binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small-claims court where eligible.
Class-action waiver. You and SOLO agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
30-day opt-out. You may opt out of this arbitration agreement by sending written notice to legal@solopouches.com within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, the class-action waiver and arbitration provisions will not apply to you, but the rest of these Terms will.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy and any policies referenced here, constitute the entire agreement between you and SOLO regarding the Services and supersede any prior agreements. Our failure to enforce any provision is not a waiver of that provision.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update takes effect constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us: