This page explains how and when your SOLO order ships, what to expect during our founding presale, and how returns, refunds, and exchanges work. Placing an order means you agree to the policies below, which should be read together with our Terms & Conditions.
SOLO is currently in a founding presale. Presale orders reserve product from our first production batch and do not ship immediately. Your card is charged at checkout to lock in your founder pricing and secure your place in the batch.
Presale orders ship as soon as the founding batch completes production and quality testing. We'll email you an estimated ship window after you order, and again with tracking the moment your order is dispatched. If a production timeline changes, we'll always let you know by email.
Once we're out of presale, in-stock orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM ET, or on weekends and holidays, are processed the next business day.
We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories where delivery is available. We do not ship internationally at this time. We also cannot ship to freight-forwarding addresses.
You must be 21 years or older to purchase, and orders may require age verification at checkout or delivery.
Standard shipping is free on all orders. We ship via trusted carriers including USPS and UPS, and select the most reliable option for your address. Any applicable expedited options and their costs are shown at checkout when available.
Subscribe & Save orders ship free on the same terms with every renewal.
As soon as your order ships, we'll email you a tracking number. You can also view order status and tracking anytime in your account. Please allow up to 24–48 hours after dispatch for tracking to show its first scan with the carrier.
For in-stock orders, standard delivery typically takes 3–7 business days after dispatch, depending on your location. These are carrier estimates, not guarantees, and delivery to Alaska, Hawaii, and remote areas may take longer.
Presale delivery times depend on the batch ship window described in Section 2.
Once an order is handed to the carrier, delivery is in their control. We're not responsible for carrier delays caused by weather, high-volume periods, or other events outside our control — but we'll always help you track it down.
If tracking shows delivered but you can't find your package, please check with household members and neighbors and allow 48 hours, as carriers sometimes mark packages early. If it still hasn't appeared, email us within 14 days of the delivery date and we'll work with you and the carrier to resolve it, including a replacement or refund where appropriate.
Please double-check your shipping address at checkout — it's the address we ship to. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you confirm the correct details. Repeated reshipments may incur a shipping fee. If you notice a mistake, contact us immediately at support@solopouches.com and we'll try to correct it before the order ships.
If your order arrives damaged, defective, or isn't what you ordered, email support@solopouches.com within 14 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to return the item unless we ask.
If you're not satisfied with your SOLO order, you can request a refund within 30 days of delivery — even if you've opened a tin and tried it.
The guarantee covers your first order of a given product. To keep it fair, it's limited to a reasonable quantity (generally the equivalent of one tin per flavor); bulk or clearly excessive returns may be declined or partially refunded. Free products, gifts, and orders flagged for abuse are not eligible.
Email support@solopouches.com with your order number and the reason for your return. Our team will reply with instructions and, where a physical return is needed, a prepaid label. Please don't ship anything back before contacting us — returns sent without authorization may not be processed.
Unopened tins should be returned in their original condition. Because these are consumable wellness products, we can only accept opened items under the satisfaction guarantee described above, not for standard change-of-mind returns.
Once your return or claim is approved, we'll issue your refund to the original payment method within 5–10 business days. The time it takes to appear on your statement depends on your bank or card issuer. Original shipping was free; for standard change-of-mind returns, return shipping may be deducted unless the return is due to our error.
Want to swap a flavor? The fastest way is to request a refund under the guarantee and place a new order for the flavor you want. If you'd prefer a direct exchange, email us and we'll help arrange it based on availability.
You can cancel, pause, or skip your Subscribe & Save plan anytime from your account, with no fees or penalties. To avoid being charged for an upcoming shipment, make changes at least 24 hours before your next renewal date. Once a renewal has processed and the order has shipped, it follows the standard return policy above.
Because presale orders reserve production from our founding batch, you may cancel for a full refund at any time before your order ships. Just email support@solopouches.com with your order number. After your order has shipped, the standard return policy and 30-day guarantee apply.
Questions about a shipment or return? We're happy to help: